Terms and conditions.
Disclaimer:
This website is provided for information only. We are not responsible or liable, directly or indirectly, for any form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on this site, and as such are not responsible for the consequences resulting from the use of such information.
This website is offered as a free service. By using this site, you signify your acceptance of this policy and terms of service. Your use of this website and/or your acceptance without modification of the Terms and Conditions contained herein constitutes your agreement to all such Terms and Conditions. We reserve the right to modify, alter, or otherwise update these Terms and Conditions at any time and your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes and that you agree to be bound by such modifications, alterations, or updates.
From time to time we may provide links to websites maintained by others. We have not reviewed all of the Third-Party Websites thusly linked to our website and are not responsible for the contents of or any products or services offered in such Third-Party Websites.
You may not modify, copy, distribute, transmit, display, perform, publish, license, reproduce, create derivative works from, transfer, or sell any information, products or services obtained from information derived from this website.
First 4 Seconds has the discretion to update our terms and conditions at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review our terms and conditions and privacy policy periodically and become aware of modifications. If you have any questions about this, the practices of this site, or your dealings with this site, please contact admin@f4b.co.uk.
Contact us
If you have any questions about secured loans, you can contact our Relationship Managers on 01784 819 819 (Monday to Friday from 09.00 until 17.30).
You can also email us at: admin@f4b.co.uk.
Legal Info
First 4 Seconds is a trading style of Brompton Asset Finance Ltd. Registered in England & Wales.
Company reg. no: 07671006 Authorised and Regulated by the Financial Conduct Authority with Credit Broking Permission and Consumer Buy to Let arranging
FRN Number:727308. Data Protection Act no: Z2777642
Loans subject to status. The APR you are offered will depend on your individual circumstances.
First 4 Seconds arranges loans and mortgages from a panel of lenders.
Complaints Procedure
It is our aim to provide a very high standard of service to every customer. If you are unhappy, for any reason, with the service we provide to you we would welcome your feedback and the opportunity to put things right. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.
This explains how we will deal with any complaints we receive. It also tells you what you can do if your complaint is not resolved to your satisfaction.
If you have a complaint
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing.
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance discuss the situation with your Adviser or Processor. It will help us to deal with your complaint quickly if you can provide the following information:
- your full name and address and a daytime contact telephone number;
- full details of your complaint;
- your account details and any policy numbers as relevant;
- details of what you would like us to do to put things right; and
- photocopies of any relevant paperwork.
We will try to resolve your complaint within three working days of receipt. If this is achieved we will write to you, by email or letter as appropriate, to confirm that your complaint has been resolved and to explain your next steps. If we are unable to resolve your complaint within this timescale we will acknowledge your complaint in writing within five working days and provide details of the person who will be dealing with your complaint.
We may ask you for further information to allow us to better understand your concerns. Once we have completed our investigation we will tell you our findings and, if appropriate, how we will put things right.
If we are unable to send a final response to your complaint within four weeks we will write to you or telephone you explaining why we have not yet resolved the complaint and indicating when we will contact you further. If your complaint is particularly complicated, we will keep you informed of the progress of our investigations.
If we are unable to provide a final response within eight weeks, we will confirm this in writing and provide a timescale within which you can expect a final response. If, at this time, you are dissatisfied with the delay, you may refer your complaint to the Financial Ombudsman Service.
If you are not satisfied with our final response
The Financial Ombudsman Service
If you are not satisfied with our final response, you have the right to complain to the Financial Ombudsman Service, their contact details are below. You must do this within six months of our final response.
When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet. Alternatively, you can obtain a copy from:
Financial Ombudsman Service, Exchange Tower, London E14 9SR
www.financial-ombudsman.org.uk
Or by Calling: 0800 023 4 567 – calls to this number are now free on mobile phones and landlines
Or 0300 123 9 123 – calls are charged at the same rates as 01/02 numbers on mobile tariffs
Or +44 20 7964 0500 if you are calling from outside the UK